Welcome to DolceMood. By accessing or using our website and purchasing products including Shirts, Shorts, and Skirts, you agree to be bound by the following Terms of Service. Please read these terms carefully before making any purchase. If you do not agree with any part of these terms, you should not use our services.
1. User Agreement
By placing an order on DolceMood, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. You agree to provide accurate, current, and complete information during the purchase process. DolceMood does not maintain a user account system; therefore, all transactions are processed on a guest basis. For any inquiries regarding your order, please contact us at [email protected].
2. Intellectual Property Rights
All content on the DolceMood website, including but not limited to text, images, graphics, logos, product designs, and software, is the exclusive property of DolceMood or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written consent. The DolceMood name, logo, and all related product names are trademarks of DolceMood. Unauthorized use of any intellectual property may result in legal action.
3. Refund Policy
We strive to ensure your satisfaction with every purchase from DolceMood. If you are not completely satisfied with your Shirts, Shorts, or Skirts, you may request a refund within 14 days of receiving your order. To be eligible for a refund, items must be unused, unwashed, and in their original condition with all tags attached. Please contact us at [email protected] to initiate a return request. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect. We reserve the right to refuse refunds for items that do not meet our return criteria.
4. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.